Nearville FAQ
Welcome to the Nearville FAQ! Here you’ll find answers to common questions about our platform, how it works, and how you can get the most out of your Nearville experience.
General
What is Nearville?
Nearville is your friendly neighborhood sharing platform! We are a peer-to-peer platform that allows users to rent and lend items within their local community. We facilitate transactions between users by providing a secure platform, but we do not own or guarantee the quality or condition of the items being rented.
List what you own – Got tools, gear, or equipment gathering dust? List them in minutes with photos, a quick description, and a rental price.
Rent what you need – Search your neighborhood for what you need, when you need it—like a drill, projector, or camping tent.
Meet up locally – Once your booking is confirmed, arrange a convenient pickup and drop-off. All payments happen securely through Nearville.
It’s simple, smart, and neighborly. Let’s save money, make money, and build a stronger community together!
Products & Services
What can I rent on Nearville?
You can rent out just about anything! Popular categories include cleaning gear, tools, camping equipment, electronics, party supplies, and sports gear.
What shouldn’t I list?
Please refer to the Terms of Service for a list of prohibited items.
How do I list an item?
Create your free account.
Tap Add Listing from the bottom menu bar.
Add great photos, pick the right category, write a short description, set a price, and publish!
Are there listing fees?
Nope—listing is free! We only take a small service fee on successful transactions (from Renter and Owner). This helps us cover things like secure payment processing, platform maintenance, customer support, and continuous improvements to keep Nearville a safe and trusted place for everyone. Thanks for helping us build a vibrant sharing community!
How do I manage my rentals?
Renters: Go to "Booking" in the menu bar to see Pending, Accepted, and Finished rentals.
Owners: Go to "Booking" in the menu bar to manage Pending, Accepted and Finished rental requests.
How do I manage my listings?
Go to “Account” in the menu bar to see Active and Inactive listings in “My listings”.
What if I need to cancel a rental?
We get it—sometimes life throws a curveball! Here's how cancellations work at Nearville:
Cancellation Policy
For Renters:
Cancel more than 2 days before pickup: Only non-refundable processing fee payment processing fee from Stripe ($0.30 plus 2.9% of the base rental fee) is charged, and the rest is refunded.
Cancel 1 day before pickup: 50% of the base rental fee is charged, and 50% is refunded. The base rental fee refers to the amount charged for the rental of the item, excluding taxes and any additional fees that may apply. No-show is treated the same as a same-day cancellation.
For Owners:
First cancellation (more than 2 days before pickup): No penalty—because everyone deserves a little flexibility.
Second or subsequent cancellations (more than 2 days before pickup): A cancellation fee of 20% of the base rental fee is charged.
Cancel 1 day before pickup: If you cancel within 1 day of the scheduled pickup, you will be charged 50% of the base rental fee as a cancellation fee. No-show is treated the same as a same-day cancellation.
Friendly Tip: Every confirmed reservation helps make Nearville a stronger, more trusted community. We appreciate every effort you make to honor your bookings! And if something unexpected happens, just reach out—we’re here to help at support@nearville.com.
Account Management
How do I reset my password?
Go to Account > Settings > Logout
Click Log in > Reset and follow the steps!
How do I update my profile info?
Easy! Visit Account, then select Profile.
How do I deactivate my account?
Please contact at support@nearville.com and our friendly Customer Support team will help you out. We'll miss having you around!
Rentals & Listings
How do I pick up or return rentals?
Follow the pickup instructions in "My Rentals" under the Booking menu, and don’t forget to message the Owner to coordinate the pickup time and date! Clear communication makes everything smoother for both sides.
What if my item is damaged during a rental?
Life happens—we totally get it! If your item is damaged during a rental, start by reaching out to the Renter to discuss the situation. Most issues can be resolved quickly and kindly between neighbors. If you need extra help, Nearville’s Customer Support team is here for you! We'll guide you through the next steps, including how to file a claim if needed, and explain how our Item Protect plan may help cover eligible damages. Our goal is to make sure you feel supported every step of the way.
Can I extend my rental?
We don’t have a rental extension feature just yet. If you’d like to keep an item longer, simply send a new rental request and chat with the Owner to coordinate. We’re working hard to bring you a smoother extension option soon—thanks for your patience!
How do I edit or deactivate a listing?
Go to Account > My Listings.
Click the Listing Options (the three dots at the top right of each listing) to edit Listing, deactivate listing, or delete item—whatever you need!
Payments & Disputes
What happens if there’s a late return dispute?
If there’s a late return or any confusion about timing, we encourage the Renter and Owner to talk to each other first—most issues can be easily sorted out with a quick conversation!
If the issue can’t be resolved between you, our Customer Support team is here to help. Just reach out to us at support@nearville.com, and we’ll step in to review the situation fairly based on our policies.
If the Renter is found to be right: They’ll receive a full refund.
If the Owner is found to be right: The Renter will be billed for the extra days, and the Owner will receive payment accordingly.
We’re here to make sure everyone feels supported and treated fairly!
What if an item is lost or damaged?
If something happens to an item during a rental—whether it’s lost, stolen, or damaged—don’t worry, we’re here to help!
First, we recommend the Renter and Owner connect directly through Messages to talk about what happened. Clear and honest communication usually helps a lot.
If the issue can’t be easily worked out directly between Owner and Renter, please reach out to our Customer Support team at support@nearville.com. We’ll help assess the situation fairly based on our Item Protection policies. Depending on what happened:
If the Renter is responsible, they may forfeit their deposit or be billed for the repair costs or the replacement value of the item.
If the damage qualifies under our Item Protect Plan, additional coverage may apply (subject to eligibility review).
We know accidents can happen, and our goal is to make sure both sides feel supported and treated fairly!
How do I file a damage claim?
If you need to file a damage claim, no worries—we’re here to help!
Just send us the details of what happened along with clear photos to support@nearville.com. Our Customer Support team will review everything and guide you through the next steps to get things sorted as quickly and fairly as possible!
Feedback & Terms
How can I share feedback or suggest features?
We’d love to hear from you!
Whether it’s an idea, a suggestion, or just something you think could make Nearville even better, send us a note at support@nearville.com or drop your thoughts in the in-app feedback form.
Your feedback helps us grow and make Nearville a place everyone loves to use!
What happens if I break the rules?
We’re all about keeping Nearville a safe and welcoming community!
If someone breaks the rules or acts against our guidelines, their account could be suspended or removed.
The best way to stay in good standing? Just play nice, be neighborly, and treat others the way you’d want to be treated. We’re all building this community together!
Can Nearville change its Terms?
Yes, from time to time we may update our Terms to better serve you and keep Nearville running smoothly.
If we make changes, we’ll let you know [insert notification method]—and by continuing to use Nearville, it means you’re agreeing to the updated Terms. Thanks for growing with us as we keep making the platform even better for everyone!
Do I need to be 18 to use Nearville?
Yes—you need to be at least 18 years old to join and use Nearville.
We want to make sure everyone in our community can safely and responsibly share, rent, and connect with each other!
Is my communication private?
Your conversations on Nearville aren’t public, but to keep our community safe and fair, Nearville may occasionally monitor interactions when needed, in accordance with our Privacy Policy and as may be required by law. We take your privacy seriously and only monitor interactions when necessary to protect the integrity of Nearville
We do this carefully and thoughtfully—always with the goal of making sure everyone plays fair, stays respectful, and feels supported!
Trust & Safety
How does Nearville make sure the platform is safe?
We’re building Nearville to be a trusted and safe community for everyone!
Right now, we focus on verified transactions, real user reviews, strong community standards, and a responsive Customer Support team that’s always ready to step in if needed.
As we grow, we’re actively working on adding even more safety features—like identity and residency verification—to make the platform even stronger for our members!
Are payments secure?
Yes, all payments on Nearville are encrypted and processed through trusted, industry-leading payment providers like Stripe. Nearville complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment information is protected with the highest security standards. We do not store your full payment information on our servers. We never store your full payment information on our servers. Every transaction is protected with advanced security measures to make sure your personal and financial details stay safe.
Your security is a top priority for us—and we’re always working behind the scenes to keep our platform protected and trustworthy for everyone.
Can I trust the reviews?
Absolutely! Only users who’ve actually completed a transaction can leave a review—so you’re seeing real feedback from real experiences.
Plus, our team at Nearville internally reviews activity to make sure reviews are left with good intentions. We do our best to watch out for anything that feels unfair or unreasonable, so you can trust what you’re reading and feel confident when choosing who to rent from!
What if someone acts dishonestly?
We take community trust very seriously at Nearville.
If someone behaves dishonestly or violates our guidelines, they may face account suspension or permanent removal from the platform.
If you ever experience something that feels off, please don’t hesitate to reach out to us at support@nearville.com. Our team will review the situation carefully and take appropriate action to protect our community.
We’re always happy to help!
Just shoot us a message at support@nearville.com—we’re here for you and ready to support you whenever you need it.
Nearville FAQ
Welcome to the Nearville FAQ! Here you’ll find answers to common questions about our platform, how it works, and how you can get the most out of your Nearville experience.
General
What is Nearville?
Nearville is your friendly neighborhood sharing platform! We are a peer-to-peer platform that allows users to rent and lend items within their local community. We facilitate transactions between users by providing a secure platform, but we do not own or guarantee the quality or condition of the items being rented.
List what you own – Got tools, gear, or equipment gathering dust? List them in minutes with photos, a quick description, and a rental price.
Rent what you need – Search your neighborhood for what you need, when you need it—like a drill, projector, or camping tent.
Meet up locally – Once your booking is confirmed, arrange a convenient pickup and drop-off. All payments happen securely through Nearville.
It’s simple, smart, and neighborly. Let’s save money, make money, and build a stronger community together!
Products & Services
What can I rent on Nearville?
You can rent out just about anything! Popular categories include cleaning gear, tools, camping equipment, electronics, party supplies, and sports gear.
What shouldn’t I list?
Please refer to the Terms of Service for a list of prohibited items.
How do I list an item?
Create your free account.
Tap Add Listing from the bottom menu bar.
Add great photos, pick the right category, write a short description, set a price, and publish!
Are there listing fees?
Nope—listing is free! We only take a small service fee on successful transactions (from Renter and Owner). This helps us cover things like secure payment processing, platform maintenance, customer support, and continuous improvements to keep Nearville a safe and trusted place for everyone. Thanks for helping us build a vibrant sharing community!
How do I manage my rentals?
Renters: Go to "Booking" in the menu bar to see Pending, Accepted, and Finished rentals.
Owners: Go to "Booking" in the menu bar to manage Pending, Accepted and Finished rental requests.
How do I manage my listings?
Go to “Account” in the menu bar to see Active and Inactive listings in “My listings”.
What if I need to cancel a rental?
We get it—sometimes life throws a curveball! Here's how cancellations work at Nearville:
Cancellation Policy
For Renters:
Cancel more than 2 days before pickup: Only non-refundable processing fee payment processing fee from Stripe ($0.30 plus 2.9% of the base rental fee) is charged, and the rest is refunded.
Cancel 1 day before pickup: 50% of the base rental fee is charged, and 50% is refunded. The base rental fee refers to the amount charged for the rental of the item, excluding taxes and any additional fees that may apply. No-show is treated the same as a same-day cancellation.
For Owners:
First cancellation (more than 2 days before pickup): No penalty—because everyone deserves a little flexibility.
Second or subsequent cancellations (more than 2 days before pickup): A cancellation fee of 20% of the base rental fee is charged.
Cancel 1 day before pickup: If you cancel within 1 day of the scheduled pickup, you will be charged 50% of the base rental fee as a cancellation fee. No-show is treated the same as a same-day cancellation.
Friendly Tip: Every confirmed reservation helps make Nearville a stronger, more trusted community. We appreciate every effort you make to honor your bookings! And if something unexpected happens, just reach out—we’re here to help at support@nearville.com.
Account Management
How do I reset my password?
Go to Account > Settings > Logout
Click Log in > Reset and follow the steps!
How do I update my profile info?
Easy! Visit Account, then select Profile.
How do I deactivate my account?
Please contact at support@nearville.com and our friendly Customer Support team will help you out. We'll miss having you around!
Rentals & Listings
How do I pick up or return rentals?
Follow the pickup instructions in "My Rentals" under the Booking menu, and don’t forget to message the Owner to coordinate the pickup time and date! Clear communication makes everything smoother for both sides.
What if my item is damaged during a rental?
Life happens—we totally get it! If your item is damaged during a rental, start by reaching out to the Renter to discuss the situation. Most issues can be resolved quickly and kindly between neighbors. If you need extra help, Nearville’s Customer Support team is here for you! We'll guide you through the next steps, including how to file a claim if needed, and explain how our Item Protect plan may help cover eligible damages. Our goal is to make sure you feel supported every step of the way.
Can I extend my rental?
We don’t have a rental extension feature just yet. If you’d like to keep an item longer, simply send a new rental request and chat with the Owner to coordinate. We’re working hard to bring you a smoother extension option soon—thanks for your patience!
How do I edit or deactivate a listing?
Go to Account > My Listings.
Click the Listing Options (the three dots at the top right of each listing) to edit Listing, deactivate listing, or delete item—whatever you need!
Payments & Disputes
What happens if there’s a late return dispute?
If there’s a late return or any confusion about timing, we encourage the Renter and Owner to talk to each other first—most issues can be easily sorted out with a quick conversation!
If the issue can’t be resolved between you, our Customer Support team is here to help. Just reach out to us at support@nearville.com, and we’ll step in to review the situation fairly based on our policies.
If the Renter is found to be right: They’ll receive a full refund.
If the Owner is found to be right: The Renter will be billed for the extra days, and the Owner will receive payment accordingly.
We’re here to make sure everyone feels supported and treated fairly!
What if an item is lost or damaged?
If something happens to an item during a rental—whether it’s lost, stolen, or damaged—don’t worry, we’re here to help!
First, we recommend the Renter and Owner connect directly through Messages to talk about what happened. Clear and honest communication usually helps a lot.
If the issue can’t be easily worked out directly between Owner and Renter, please reach out to our Customer Support team at support@nearville.com. We’ll help assess the situation fairly based on our Item Protection policies. Depending on what happened:
If the Renter is responsible, they may forfeit their deposit or be billed for the repair costs or the replacement value of the item.
If the damage qualifies under our Item Protect Plan, additional coverage may apply (subject to eligibility review).
We know accidents can happen, and our goal is to make sure both sides feel supported and treated fairly!
How do I file a damage claim?
If you need to file a damage claim, no worries—we’re here to help!
Just send us the details of what happened along with clear photos to support@nearville.com. Our Customer Support team will review everything and guide you through the next steps to get things sorted as quickly and fairly as possible!
Feedback & Terms
How can I share feedback or suggest features?
We’d love to hear from you!
Whether it’s an idea, a suggestion, or just something you think could make Nearville even better, send us a note at support@nearville.com or drop your thoughts in the in-app feedback form.
Your feedback helps us grow and make Nearville a place everyone loves to use!
What happens if I break the rules?
We’re all about keeping Nearville a safe and welcoming community!
If someone breaks the rules or acts against our guidelines, their account could be suspended or removed.
The best way to stay in good standing? Just play nice, be neighborly, and treat others the way you’d want to be treated. We’re all building this community together!
Can Nearville change its Terms?
Yes, from time to time we may update our Terms to better serve you and keep Nearville running smoothly.
If we make changes, we’ll let you know [insert notification method]—and by continuing to use Nearville, it means you’re agreeing to the updated Terms. Thanks for growing with us as we keep making the platform even better for everyone!
Do I need to be 18 to use Nearville?
Yes—you need to be at least 18 years old to join and use Nearville.
We want to make sure everyone in our community can safely and responsibly share, rent, and connect with each other!
Is my communication private?
Your conversations on Nearville aren’t public, but to keep our community safe and fair, Nearville may occasionally monitor interactions when needed, in accordance with our Privacy Policy and as may be required by law. We take your privacy seriously and only monitor interactions when necessary to protect the integrity of Nearville
We do this carefully and thoughtfully—always with the goal of making sure everyone plays fair, stays respectful, and feels supported!
Trust & Safety
How does Nearville make sure the platform is safe?
We’re building Nearville to be a trusted and safe community for everyone!
Right now, we focus on verified transactions, real user reviews, strong community standards, and a responsive Customer Support team that’s always ready to step in if needed.
As we grow, we’re actively working on adding even more safety features—like identity and residency verification—to make the platform even stronger for our members!
Are payments secure?
Yes, all payments on Nearville are encrypted and processed through trusted, industry-leading payment providers like Stripe. Nearville complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment information is protected with the highest security standards. We do not store your full payment information on our servers. We never store your full payment information on our servers. Every transaction is protected with advanced security measures to make sure your personal and financial details stay safe.
Your security is a top priority for us—and we’re always working behind the scenes to keep our platform protected and trustworthy for everyone.
Can I trust the reviews?
Absolutely! Only users who’ve actually completed a transaction can leave a review—so you’re seeing real feedback from real experiences.
Plus, our team at Nearville internally reviews activity to make sure reviews are left with good intentions. We do our best to watch out for anything that feels unfair or unreasonable, so you can trust what you’re reading and feel confident when choosing who to rent from!
What if someone acts dishonestly?
We take community trust very seriously at Nearville.
If someone behaves dishonestly or violates our guidelines, they may face account suspension or permanent removal from the platform.
If you ever experience something that feels off, please don’t hesitate to reach out to us at support@nearville.com. Our team will review the situation carefully and take appropriate action to protect our community.
We’re always happy to help!
Just shoot us a message at support@nearville.com—we’re here for you and ready to support you whenever you need it.
Nearville FAQ
Welcome to the Nearville FAQ! Here you’ll find answers to common questions about our platform, how it works, and how you can get the most out of your Nearville experience.
General
What is Nearville?
Nearville is your friendly neighborhood sharing platform! We are a peer-to-peer platform that allows users to rent and lend items within their local community. We facilitate transactions between users by providing a secure platform, but we do not own or guarantee the quality or condition of the items being rented.
List what you own – Got tools, gear, or equipment gathering dust? List them in minutes with photos, a quick description, and a rental price.
Rent what you need – Search your neighborhood for what you need, when you need it—like a drill, projector, or camping tent.
Meet up locally – Once your booking is confirmed, arrange a convenient pickup and drop-off. All payments happen securely through Nearville.
It’s simple, smart, and neighborly. Let’s save money, make money, and build a stronger community together!
Products & Services
What can I rent on Nearville?
You can rent out just about anything! Popular categories include cleaning gear, tools, camping equipment, electronics, party supplies, and sports gear.
What shouldn’t I list?
Please refer to the Terms of Service for a list of prohibited items.
How do I list an item?
Create your free account.
Tap Add Listing from the bottom menu bar.
Add great photos, pick the right category, write a short description, set a price, and publish!
Are there listing fees?
Nope—listing is free! We only take a small service fee on successful transactions (from Renter and Owner). This helps us cover things like secure payment processing, platform maintenance, customer support, and continuous improvements to keep Nearville a safe and trusted place for everyone. Thanks for helping us build a vibrant sharing community!
How do I manage my rentals?
Renters: Go to "Booking" in the menu bar to see Pending, Accepted, and Finished rentals.
Owners: Go to "Booking" in the menu bar to manage Pending, Accepted and Finished rental requests.
How do I manage my listings?
Go to “Account” in the menu bar to see Active and Inactive listings in “My listings”.
What if I need to cancel a rental?
We get it—sometimes life throws a curveball! Here's how cancellations work at Nearville:
Cancellation Policy
For Renters:
Cancel more than 2 days before pickup: Only non-refundable processing fee payment processing fee from Stripe ($0.30 plus 2.9% of the base rental fee) is charged, and the rest is refunded.
Cancel 1 day before pickup: 50% of the base rental fee is charged, and 50% is refunded. The base rental fee refers to the amount charged for the rental of the item, excluding taxes and any additional fees that may apply. No-show is treated the same as a same-day cancellation.
For Owners:
First cancellation (more than 2 days before pickup): No penalty—because everyone deserves a little flexibility.
Second or subsequent cancellations (more than 2 days before pickup): A cancellation fee of 20% of the base rental fee is charged.
Cancel 1 day before pickup: If you cancel within 1 day of the scheduled pickup, you will be charged 50% of the base rental fee as a cancellation fee. No-show is treated the same as a same-day cancellation.
Friendly Tip: Every confirmed reservation helps make Nearville a stronger, more trusted community. We appreciate every effort you make to honor your bookings! And if something unexpected happens, just reach out—we’re here to help at support@nearville.com.
Account Management
How do I reset my password?
Go to Account > Settings > Logout
Click Log in > Reset and follow the steps!
How do I update my profile info?
Easy! Visit Account, then select Profile.
How do I deactivate my account?
Please contact at support@nearville.com and our friendly Customer Support team will help you out. We'll miss having you around!
Rentals & Listings
How do I pick up or return rentals?
Follow the pickup instructions in "My Rentals" under the Booking menu, and don’t forget to message the Owner to coordinate the pickup time and date! Clear communication makes everything smoother for both sides.
What if my item is damaged during a rental?
Life happens—we totally get it! If your item is damaged during a rental, start by reaching out to the Renter to discuss the situation. Most issues can be resolved quickly and kindly between neighbors. If you need extra help, Nearville’s Customer Support team is here for you! We'll guide you through the next steps, including how to file a claim if needed, and explain how our Item Protect plan may help cover eligible damages. Our goal is to make sure you feel supported every step of the way.
Can I extend my rental?
We don’t have a rental extension feature just yet. If you’d like to keep an item longer, simply send a new rental request and chat with the Owner to coordinate. We’re working hard to bring you a smoother extension option soon—thanks for your patience!
How do I edit or deactivate a listing?
Go to Account > My Listings.
Click the Listing Options (the three dots at the top right of each listing) to edit Listing, deactivate listing, or delete item—whatever you need!
Payments & Disputes
What happens if there’s a late return dispute?
If there’s a late return or any confusion about timing, we encourage the Renter and Owner to talk to each other first—most issues can be easily sorted out with a quick conversation!
If the issue can’t be resolved between you, our Customer Support team is here to help. Just reach out to us at support@nearville.com, and we’ll step in to review the situation fairly based on our policies.
If the Renter is found to be right: They’ll receive a full refund.
If the Owner is found to be right: The Renter will be billed for the extra days, and the Owner will receive payment accordingly.
We’re here to make sure everyone feels supported and treated fairly!
What if an item is lost or damaged?
If something happens to an item during a rental—whether it’s lost, stolen, or damaged—don’t worry, we’re here to help!
First, we recommend the Renter and Owner connect directly through Messages to talk about what happened. Clear and honest communication usually helps a lot.
If the issue can’t be easily worked out directly between Owner and Renter, please reach out to our Customer Support team at support@nearville.com. We’ll help assess the situation fairly based on our Item Protection policies. Depending on what happened:
If the Renter is responsible, they may forfeit their deposit or be billed for the repair costs or the replacement value of the item.
If the damage qualifies under our Item Protect Plan, additional coverage may apply (subject to eligibility review).
We know accidents can happen, and our goal is to make sure both sides feel supported and treated fairly!
How do I file a damage claim?
If you need to file a damage claim, no worries—we’re here to help!
Just send us the details of what happened along with clear photos to support@nearville.com. Our Customer Support team will review everything and guide you through the next steps to get things sorted as quickly and fairly as possible!
Feedback & Terms
How can I share feedback or suggest features?
We’d love to hear from you!
Whether it’s an idea, a suggestion, or just something you think could make Nearville even better, send us a note at support@nearville.com or drop your thoughts in the in-app feedback form.
Your feedback helps us grow and make Nearville a place everyone loves to use!
What happens if I break the rules?
We’re all about keeping Nearville a safe and welcoming community!
If someone breaks the rules or acts against our guidelines, their account could be suspended or removed.
The best way to stay in good standing? Just play nice, be neighborly, and treat others the way you’d want to be treated. We’re all building this community together!
Can Nearville change its Terms?
Yes, from time to time we may update our Terms to better serve you and keep Nearville running smoothly.
If we make changes, we’ll let you know [insert notification method]—and by continuing to use Nearville, it means you’re agreeing to the updated Terms. Thanks for growing with us as we keep making the platform even better for everyone!
Do I need to be 18 to use Nearville?
Yes—you need to be at least 18 years old to join and use Nearville.
We want to make sure everyone in our community can safely and responsibly share, rent, and connect with each other!
Is my communication private?
Your conversations on Nearville aren’t public, but to keep our community safe and fair, Nearville may occasionally monitor interactions when needed, in accordance with our Privacy Policy and as may be required by law. We take your privacy seriously and only monitor interactions when necessary to protect the integrity of Nearville
We do this carefully and thoughtfully—always with the goal of making sure everyone plays fair, stays respectful, and feels supported!
Trust & Safety
How does Nearville make sure the platform is safe?
We’re building Nearville to be a trusted and safe community for everyone!
Right now, we focus on verified transactions, real user reviews, strong community standards, and a responsive Customer Support team that’s always ready to step in if needed.
As we grow, we’re actively working on adding even more safety features—like identity and residency verification—to make the platform even stronger for our members!
Are payments secure?
Yes, all payments on Nearville are encrypted and processed through trusted, industry-leading payment providers like Stripe. Nearville complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment information is protected with the highest security standards. We do not store your full payment information on our servers. We never store your full payment information on our servers. Every transaction is protected with advanced security measures to make sure your personal and financial details stay safe.
Your security is a top priority for us—and we’re always working behind the scenes to keep our platform protected and trustworthy for everyone.
Can I trust the reviews?
Absolutely! Only users who’ve actually completed a transaction can leave a review—so you’re seeing real feedback from real experiences.
Plus, our team at Nearville internally reviews activity to make sure reviews are left with good intentions. We do our best to watch out for anything that feels unfair or unreasonable, so you can trust what you’re reading and feel confident when choosing who to rent from!
What if someone acts dishonestly?
We take community trust very seriously at Nearville.
If someone behaves dishonestly or violates our guidelines, they may face account suspension or permanent removal from the platform.
If you ever experience something that feels off, please don’t hesitate to reach out to us at support@nearville.com. Our team will review the situation carefully and take appropriate action to protect our community.
We’re always happy to help!
Just shoot us a message at support@nearville.com—we’re here for you and ready to support you whenever you need it.
© 2025 Nearville All rights reserved
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By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.
© 2025 Nearville All rights reserved
© 2025 Nearville All rights reserved
Let’s stay in touch
Enter your email
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.
Let’s stay in touch
Enter your email
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.